Our Care Team
- UK Based Call Centre
- We Respond Within 10 Seconds
- Priority Access to Emergency Services
- Caring & Understanding Ethos
We know that getting help as quickly as possible is one of the primary reasons customers select Telecare24 as their careline provider. The technology implemented in our Alarm Response Centre (ARC) allows our care team to get you help faster than most other UK providers. Our audited statistics show we answer pendant calls within an average of just 9.6 seconds, giving you the reassurance that help will be on the way soon after you have pressed your pendant.
Our current average answer time for this month is: 8.0 seconds
Our main focus is to give you and your loved ones the confidence of knowing that we are on hand 24 hours a day, should you ever need help. Our UK based, multi-million-pound, purpose-built ARC is at the heart of our operation, offering you the highest possible levels of service.
You can feel confident that you are being looked after by one of the most professional and highly trained careline teams in the UK. Our Telecare Services Association membership (TSA767) is central to us providing you with such high levels of service.
The TSA is the industry body overseeing Alarm Response Centres such as ours, along with local government and housing associations involved in telecare provision.
Our careline team take thousands of calls every day, and we understand that, at times, situations can be stressful for the caller. Our team members undergo six months of intense training before they become fully operational, so you can be confident you are in the hands of people who are trained to the highest possible standards. Our aim is to always handle your emergency call professionally and principally centred around a caring approach.
A recent survey showed that 100% of our customers felt our care team were friendly, reassuring and understanding.
Telecare24 is registered with the Information Commissioner’s Office as a Data Controller, ensuring the highest levels of data protection for those vulnerable people who rely on us for assistance. All inbound and outbound calls to our emergency call centre are recorded and performance levels are constantly monitored, to ensure that the very best levels of customer care are provided.
Our careline information pack outlines all the important details you need to know. We also include an easy application form and a freepost envelope so you have the option of either ordering online or through the post.