Dr Hilary Jones MBE

Dr Hilary Jones standing in the Telecare24 monitoring centre smiling at the camera
Dr Hilary Jones holding a Telecare24 fall alarm

A few words from Dr Hilary

If like me you have an elderly parent, it can be a real cause of concern knowing they spend a lot of time at home alone.

“I can honestly say that from the moment [my mum] had a careline alarm my worries lessened considerably.”

Before getting a Telecare24 alarm for my mum, I would often worry about what would happen if she needed help and I wasn’t nearby. I was particularly concerned if she suffered a fall and couldn’t move.

I can honestly say that from the moment she had a careline alarm my worries lessened considerably. Fortunately, my mum has never needed to activate her pendant, but that’s not the point. I get great comfort knowing that if she ever needed help and I wasn’t available, then Telecare24 would take care of everything for me and let me know straight away. The point is that I know help is at hand 24 hours a day, 365 days a year.

“Having a careline alarm is a really positive thing!”

Many people I speak to are often hesitant about getting an alarm as they feel they are in good health, they don’t want to be made to feel old and they have never had a situation where one may have been useful. Whilst I completely understand their sentiments, the experience I’ve had with my own mum suggests having a careline alarm is a really positive thing! It will help you stay independent, it will enable you to stay in your home for much longer and it will also give a measure of reassurance to your family. It may well be that you never have to use it, but just the fact that you have the Telecare24 care team at your disposal will give everyone real peace of mind.

“Statistics show that the older you are the more susceptible you are to falling”

I chose the fall alarm plan for my mum, as she is in her 90’s and statistics show that the older you are the more susceptible you are to falling. I especially like the fall detector because it will automatically activate if my mum had a fall, even if she had hit her head and was unconscious. The Telecare24 team would then be able to get the help she needs and let me know at the same time. If I was uncontactable, they would contact one of my other family members.

“My advice would be to order the free information pack”

We all know that circumstances change, so Telecare24 provides real flexibility, allowing you to change plans or even cancel the service at any time. There is no contract term. So, for example, if you select the fall Alarm plan and after six months you don’t need it anymore, you can return the equipment and Telecare24 will refund you for the months you haven’t used.

My advice would be to order the free information pack and familiarise yourself with the options available and how the service works. If you have any queries I know the team at Telecare24 would be very happy to answer any questions you have.

Whatever you decide, I know having a Telecare24 alarm installed will help you stay safe and independent in your own home for many years to come.

Dr Hilary Jones MBE
GP and Broadcaster

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